We are seeking a versatile and experienced Business Operations Manager who can effectively handle the areas of delivery, procurement, vendor management and HR ops in our company. This role requires a strong understanding of business operations, along with the ability to coordinate and optimize these critical functions. The ideal candidate will possess excellent multitasking, leadership, and problem-solving skills.
Roles & Responsibilities
- Oversee the end-to-end delivery process, ensuring timely and efficient delivery of products and services to clients.
- Monitor delivery schedules, track progress, and address any delays or issues that may arise.
- Collaborate with cross-functional teams to streamline delivery processes and improve customer satisfaction.
Purchase and vendor Management:
- Develop procurement strategies and policies
- Manage relationships with vendors/suppliers
- Ensure compliance with purchasing policies
- Oversee human resources functions, including recruitment, onboarding, performance management, learning and development and employee relations.
- Ensure compliance with employment laws and company policies, and handle employee-related issues professionally and confidentially.
- Foster a positive work culture, promote employee engagement, and implement employee development initiatives.
- Identify opportunities to improve operational efficiency and streamline processes across delivery, vendor management and HR functions.
- Conduct regular audits and performance assessments to identify areas for improvement and implement best practices.
- Collaborate with stakeholders to implement process enhancements and drive continuous improvement.
Communication and Collaboration:
- Establish effective communication channels and foster collaboration across departments and teams.
- Facilitate coordination and alignment between delivery, vendor management, and HR functions to ensure smooth operations and achieve organizational goals.
- Act as a liaison between different teams and provide support and guidance as needed.
Required Skills & Qualifications
- B.Tech with MBA
- Proven experience in business operations management or a similar role.
- Excellent leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis and the ability to use relevant software and tools.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Strong attention to detail and organizational skills.
- Flexibility and adaptability to changing priorities and deadlines.